Glossary of terms
The following terms appear in the Platform Guide, Functions section, and elsewhere on this site. These definitions explain how each term is used in the Dunrowick context.
Information centre
The term used throughout this site to describe Dunrowick's primary function: a structured environment where users can access, review, and understand organised reference material about digital services.
AI classification
The process by which AI techniques are applied to sort, label, and group incoming information so that related content appears together and can be navigated logically. Classification is distinct from analysis; it organises rather than interprets.
Reference material
Content that describes a subject accurately and is intended to be consulted rather than acted on immediately. The Platform Guide and Functions pages are reference material. They inform rather than instruct.
Information architecture
The way in which content is organised and presented within a digital environment. Good information architecture makes it easy for users to find what they need without unnecessary effort. This is one of the core concerns of the Dunrowick platform.
Enquiry
A message sent to the Dunrowick team through the Enquiry page. An enquiry may be a question, a request for additional information, or a request to engage with the platform more directly. All enquiries are reviewed individually by staff.
Scope
The range of subjects, services, and capabilities that Dunrowick addresses. Information that falls outside this scope is not covered by the platform and should be sought from other sources.
Documented capability
A feature or function that is described in the platform's reference material based on available documentation. Dunrowick distinguishes between documented capabilities and independently verified performance claims.
Structured review
The process of examining information that has been deliberately organised into a clear structure. Structured review is easier and more reliable than reviewing unorganised content, because the user can navigate logically rather than searching at random.
About information architecture
Information architecture is the discipline of organising digital content so that it can be understood and used effectively. It is concerned not just with what information is present but with how it is presented, sequenced, and connected.
The Dunrowick platform applies information architecture principles throughout its design. The top-level structure — home, guide, functions, enquiry — reflects a deliberate hierarchy that moves from the general to the specific. Users can enter at any level, but the structure supports a natural progression from orientation to detail to action.
Within each section, content is further organised by heading hierarchy and by the separation of different types of material. Descriptive paragraphs are distinguished from lists, step sequences from narrative explanations, and introductory content from detailed reference.
These distinctions matter because they reduce the cognitive load on the user. A well-structured page is faster to scan, easier to read, and less likely to produce misunderstandings than one where all information is presented in a single undifferentiated block.
How AI classification works in this context
When Dunrowick receives new information — whether from documents, structured data, or submitted enquiries — AI classification tools help to determine where that information belongs within the platform's content structure.
Classification does not involve the AI making judgements about the quality or accuracy of the information. It is a sorting function: the AI identifies what category a piece of content belongs to and places it accordingly. Human review then confirms the classification and ensures the content is appropriate before it is made available.
This combination of AI-assisted sorting and human confirmation is designed to maintain accuracy without sacrificing the speed benefits that classification tools can provide. It is not a fully automated process, and no content is published on the platform without a member of the team having reviewed it.
The classification process applies to the organisation of reference material, not to the content of enquiries submitted by users. Enquiries are handled entirely by the team, with no automated classification or filtering applied to individual messages.
Using this platform effectively
Users who are new to Dunrowick will generally find it most useful to begin with the Platform Guide, which explains how the information centre is organised and what each section contains.
Users who already understand the platform's general scope and want to review specific capabilities should go directly to the Functions page.
The Enquiry page is the right place to go when you have a specific question that is not answered by the reference material, or when you wish to request access to a particular aspect of the service.
This page — Further Reading — and the Platform Details page provide supplementary context for users who want to understand the platform's operating principles and boundaries in greater depth.